As soon as we receive your jars in return, we will refund within 30 days.
￼To return the deposit, you have two options:
Or you can bring the jars and the bag back to our address in Lausanne (avenue d'Ouchy 49, 1006 Lausanne￼)
Or we can organize the recovery ourselves at your home ￼with a fee of 7 francs which will be deducted from the deposit ￼.
Be careful to put your name in the package back so that we know "this is your package".
When it is a one-off order, consigneThe deposit is requested￼ on each￼ order.
When it is a regular order (a subscription) the deposit is requested during the first delivery only.
You can return the signed pack directly to our premises at the following address: avenue de Ouchy 49, 1006 Lausanne.
As we are not a store, we do not have a fixed schedule. However, you can easily leave your pack outside the door, taking care to write your name down.
When you re-order, the delivery person can collect the old bag at the time of delivery. To do this, on the day of delivery, please leave the old bag outside your door.